Mahesh Nayak
CallHub Support Team- Total activity 302
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Articles
Recent activity by Mahesh Nayak-
How to make calls using a Predictive Dialer from the CallHub Mobile App?
Predictive Dialer makes sure that agents/volunteers are fully engaged, and you can reach a large audience. Based on the number of live Agents, pickup rate, percentage of dropped calls, and average ...
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Set up Smart Call Recording in a Call Center campaign
Turn on call recording that automatically follows US consent laws, so you can record calls in your Call Center campaign without tracking state rules yourself.Why use Smart Call RecordingCall record...
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How to add tags to the contacts in the mobile app?
CallHub allows agents to tag people based on a conversation, and it can be synced back to the respective CRM as a part of the integration. You can also export the campaign results based on tags in ...
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Send texts and manage replies from a Call Center campaign
Want to text your contacts during or after a call, and keep the conversation going when they text back? This article shows you how to set up manual and automated texts in a Call Center campaign, an...
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Filter Profane Incoming Messages in P2P Texting Campaigns
Profanity Filtration automatically detects profane incoming messages in Peer-to-Peer (P2P) Texting campaigns, blocks them from reaching your agents, and routes them to designated reviewers instead....
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10DLC Sending limits, Carrier penalties, and Compliance
Understanding 10DLC messaging limits and compliance requirements is essential for running successful SMS campaigns. This guide explains how daily sending limits work, what happens when you reach th...
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What are the available Conditions on Workflow 2.0?
We have already discussed all the Triggers and Actions in the earlier articles. Now, the conditions are divided into two types: “Wait” and “If/Else.” 👉 The Wait condition is simple—it adds a delay ...
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How to schedule callbacks in the mobile app?
Reach your contacts at a time convenient for them to boost engagement. Here's how to schedule a callback from CallHub's mobile app. The callback feature allows your agents to engage with the contac...
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How Profanity Filtration Works and Why It Matters
Profanity Filtration automatically detects and blocks offensive or inappropriate language in incoming messages, so your agents aren't exposed to abusive replies. This article explains how CallHub's...
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What are the available use cases for Workflow 2.0?
Workflows let you automate actions like follow-ups, contact updates, and notifications based on campaign triggers. Currently, the below use cases can be achieved with the new Workflows (Workflow 2....