Mahesh Nayak
CallHub Support Team- Total activity 437
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Articles
Recent activity by Mahesh Nayak-
How to set up Language based routing on Call Center campaigns?
Language-Based Routing helps connect your contacts with agents who speak their preferred language. This ensures smoother conversations, better understanding, and improved engagement during your cal...
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Call and Outreach Completion - Triggers
Call Completed and Outreach Completed are two important triggers used in CallHub Workflows 2.0 Below are scenarios where a call and outreach are termed Completed and Not Completed. Trigger - Call C...
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How to make calls using a Predictive Dialer from the CallHub Mobile App?
Predictive Dialer makes sure that agents/volunteers are fully engaged, and you can reach a large audience. Based on the number of live Agents, pickup rate, percentage of dropped calls, and average ...
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Peer to Peer texting campaign as an agent
Peer-to-Peer (P2P) texting campaigns allow agents to engage directly with contacts in real time, sending personalized messages and responding to replies. Using the CallHub agent console, agents can...
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Stop Outreach for Call Center campaigns
We noticed a recurring issue where the system keeps making calls after an outreach ends, especially when Inbound calling is enabled in a Call Center campaign. To fix this, we added the Stop Outreac...
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How to setup Branching Scripts in a Call Center Campaign?
If you are a campaign manager, this article shows how to create branching scripts within a Call Center campaign. Branching scripts help agents follow relevant paths in a call based on how the conta...
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How to add tags to the contacts in the mobile app?
CallHub allows agents to tag people based on a conversation, and it can be synced back to the respective CRM as a part of the integration. You can also export the campaign results based on tags in ...
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What is a Trust Score? Will I be able to see my trust score?
Trust Score (TCR score) is a number provided by TCR's vetting partner. It is a combo of the Brand Registration score and the Brand Vetting score. This helps carriers allot a specific messaging thro...
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Best Practices for managing message filtering and opt-out(s)
CallHub is a texting platform and is legally required to ensure customers follow best practices to keep error rates and opt-out rates within acceptable limits. Telecom regulations are becoming stri...
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Contact Entry and Re-entry in a Workflow.
Contact entry and re-entry refer to the process of adding a new contact to a workflow and allowing them to re-enter a workflow at a later time. In the context of marketing automation and CRM system...