Mahesh Nayak
CallHub Support Team- Total activity 437
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Articles
Recent activity by Mahesh Nayak-
Validate a new number as Caller ID
On CallHub, you can add more than one number and use it as a Caller ID for your campaigns. This can be done from the Numbers section by validating a new number. You need to navigate to Numbers > Va...
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Export and Delete contacts
In this article, we will discuss step-by-step procedures to Export and delete contacts from your CallHub dashboard. Export contacts Step 1: Navigate to 'Contact List' in the sidebar. Step 2: S...
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SMS Error Codes
Got an SMS error code on CallHub? We break down all common errors our carriers throw along with their reasons. This is your cheat sheet. The CallHub system sends messages through the telecom carrie...
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How can I call a contact based on their Time Zone?
The "Call people in their timezone" option in a Voice Broadcast Campaign allows you to reach contacts at a specific time in their time zones. For instance, if you have contacts in EST and PST time ...
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Language Based Routing
Currently, running campaigns in multiple languages requires splitting them into separate campaigns (for example, English and Spanish). This causes:Slower predictive dialer queues ⏳Fragmented agent ...
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What are the available use cases for Workflow 2.0?
Workflows let you automate actions like follow-ups, contact updates, and notifications based on campaign triggers. Currently, the below use cases can be achieved with the new Workflows (Workflow 2....
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SMS Reports and Campaign Results
Campaigns run on analytics and reporting. Here's how to generate reports for your text broadcast campaigns on CallHub. (SMS and MMS) While running a Text Broadcasting campaign, you may generate rep...
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How to make calls using an Auto Dialer from the CallHub Mobile App?
An AutoDialer adds additional functionality to the Power Dialer, which allows you to increase the dialing rate per agent. You can choose from three options, i.e., 1:1, 2:1, or 3:1. 1:1 - In this ca...
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How to Register my Brand for 10DLC?
CallHub has automated the process to register your brand for 10DLC. The complete process is now available on your CallHub dashboard! A TCR brand is the business you are creating the campaign for or...
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How to add Agents in CallHub?
In a Call Center Campaign, you would need to add agents or volunteers to do the calling. This article will provide step-by-step instructions on how to add agents to your CallHub account. 1.1 Adding...