Mahesh Nayak
CallHub Support Team- Total activity 437
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Articles
Recent activity by Mahesh Nayak-
What happens when a contact calls back on my number?
The answers to all your questions about inbound calling on CallHub. Starting with "What happens when a contact calls back on my number?" Call Center campaigns with Inbound calling require a number ...
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Create a contact list of Pending contacts
A new contact list from Pending contacts can be created in Peer to Peer Texting, Call Center campaign, and Text Broadcast campaigns. The number of Pending contacts in a campaign can be found in th...
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Multi-Select Questions in a Call Center Campaign
The multi-select question allows respondents to select multiple answer options from a set of options. This type of question is commonly used to gather information on preferences, opinions, or behav...
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Generating Reports for Multi Select Questions in a Campaign.
The option to generate a report for the Multi Select Question is pretty simple. To generate a report, you need to navigate to the Results section in the Campaign that you have set up Multi-Select. ...
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Basic 10DLC registration flow
The below flowchart explains the basic flow for 10DLC registered texting in the United States.
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What are the available Conditions on Workflow 2.0?
We have already discussed all the Triggers and Actions in the earlier articles. Now, the conditions are divided into two types: “Wait” and “If/Else.” 👉 The Wait condition is simple—it adds a delay ...
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Relational Organizing - FAQs
Can I still use the Relational Organizing campaign even if I don't have a contact list to match my volunteer network?Yes, you can set up the Relational Organizing campaign with the contact list ava...
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Compare Agents, Agent Recruitment and Agent Activity - Leaderboard
Generate reports for your agent's performance in the campaigns along with a visual breakdown using our Analytics tool. CallHub analytics also allows you to generate data based on the agent activiti...
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Stats and Campaign Results for Inbound Calls on Call Center Campaigns
CallHub's Inbound Calling allows contacts to reach out if they missed your call. Here's how to measure that success metric in your account. In the CallHub dashboard, the details for the Inbound cal...
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How to make calls using a Power Dialer from the CallHub mobile app?
Get dialing on the go! If your agents are new to CallHub's mobile app, this article guides them on how to conduct a Power dialer campaign. Power Dialer allows you to control the call rate as an age...