Mahesh Nayak
CallHub Support Team- Total activity 437
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Articles
Recent activity by Mahesh Nayak-
Profanity Filteration on Text Messages
Profanity filtration, also known as profanity filtering, is the process of automatically detecting and blocking offensive or inappropriate language in text, audio, or video content. The primary goa...
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Optimizing Campaign Reporting with Metabase on CallHub
In today’s fast-paced environment, organizations need quick, accessible insights to make informed, data-driven decisions. Recognizing this, CallHub has implemented Metabase to provide a streamlined...
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Why am I getting a limit exceeded error on my Voice Broadcast campaign?
In order to facilitate a more streamlined campaign experience and optimize resource utilization, we have introduced account-wide call limits for Voice Broadcast (VB) campaigns. Each account is now ...
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Credit Management & Auto Recharge for Primary and Sub-Accounts
Payment failures due to a blocked credit card pose numerous challenges for campaign managers, who usually recharge their main and sub-accounts using a single card. Further, this adds tasks for the ...
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Why is the Dial-in and Dial-out connection preference not available on my account?
The Dial-In and Dial-out connection preferences are unavailable on user accounts with a Per Dial pricing. While the Dial-In preference is available as an out-of-the-box option, the Dial-out is stil...
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Best Practices for reducing filtering on Text Messages
In this article, we will explore the nuances of impactful messaging, covering everything from tone and clarity to timing and etiquette. We have put together actionable strategies to help you naviga...
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Pre-requisites - CallHub
Before you get started, it's essential to ensure your system meets the necessary requirements for seamless web usage. Here's a comprehensive list of web prerequisites to guarantee a smooth and hass...
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Integrating PDI with CallHub
CallHub can be integrated with PDI from the "Integrations" section on the CallHub dashboard. You need to click on "Connect" to initiate the integration setup. Next, you need to enter your account'...
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What are Smart Insights for Call Center campaigns?
Smart Insights is a feature in CallHub that uses Artificial Intelligence (AI) to analyze call transcripts and recordings. It helps campaign managers measure campaign effectiveness through sentiment...
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Why was my 10DLC use case rejected? How can I reapply?
While submitting the 10DLC details for your Brand and use case, you must ensure the details you provide are the same as displayed on the records. If the information on the database or registry does...