Mahesh Nayak
CallHub Support Team- Total activity 302
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Articles
Recent activity by Mahesh Nayak-
Handling errors while making calls in the mobile app
CallHub allows agents to make calls after joining the campaign at the agent's console. There are three options for making calls: web browser, dial-in, and phone. You might encounter a specific scen...
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Set up Language Based Routing in a Call Center campaign
Want your Spanish-speaking contacts to reach Spanish-speaking agents automatically? Language Based Routing connects each contact to an agent who speaks their preferred language, all within a single...
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Adaptive Texting Block for P2P Texting Campaigns
Want to send more texts per hour without overloading a single number — and keep your campaign running even if a carrier flags one of your numbers? The Adaptive Texting Block lets you rent multiple ...
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Call and Outreach Completion - Triggers
Call Completed and Outreach Completed are two important triggers used in CallHub Workflows 2.0 Below are scenarios where a call and outreach are termed Completed and Not Completed. Trigger - Call C...
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How to check Call and SMS pricing in my account?
Want to know what a campaign will cost before you run it? Here's how to check CallHub's call and SMS pricing for your account.Why use thisCall and SMS rates aren't flat. They depend on the area cod...
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Best Practices for reducing filtering on Text Messages
In this article, we will explore the nuances of impactful messaging, covering everything from tone and clarity to timing and etiquette. We have put together actionable strategies to help you naviga...
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Contact Entry and Re-entry in a Workflow.
Contact entry and re-entry refer to the process of adding a new contact to a workflow and allowing them to re-enter a workflow at a later time. In the context of marketing automation and CRM system...
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How to Delete contacts in Bulk using CSV file?
In this video, we will show how you can delete contacts in bulk from your CallHub dashboard using a CSV file. You need to have a CSV file with only one column "Phone numbers". A sample file is at...
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How to check the reports for Workflow?
Workflow reports can be generated in two ways. You can either hover over the "Contact" icon on the workflow chart (image 1) or navigate to the "Contacts" section under every workflow to find the re...
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How to upload and record an audio in CallHub
Want a consistent greeting, prompt, or voicemail message for your campaign? Here's how to upload an audio file or record one over the phone, then listen to or download it whenever you need it.Why u...