Mahesh Nayak
CallHub Support Team- Total activity 437
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Recent activity by Mahesh Nayak-
How to schedule callbacks in the mobile app?
Reach your contacts at a time convenient for them to boost engagement. Here's how to schedule a callback from CallHub's mobile app. The callback feature allows your agents to engage with the contac...
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Which TCR campaign(use-case) can I choose for my brand?
TCR campaigns/use cases are available for brands depending on the Tax Exempt status. Know which is applicable for you based on your status. TCR campaigns(use-cases) are available for brands depend...
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How do retries work?
Sometimes contacts don’t answer the first time you call. CallHub’s retry system automatically follows up with contacts who were unavailable during the initial call, helping you reach more people an...
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Preview Dialer: Prepare, Personalize, Perform
The Preview Dialer is an advanced dialing mode available on the Callcenter platform, designed to enhance agent control and call quality. Unlike traditional dialers that automatically connect agents...
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How to check the reports for Workflow?
Workflow reports can be generated in two ways. You can either hover over the "Contact" icon on the workflow chart (image 1) or navigate to the "Contacts" section under every workflow to find the re...
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Handling errors while making calls in the mobile app
CallHub allows agents to make calls after joining the campaign at the agent's console. There are three options for making calls: web browser, dial-in, and phone. You might encounter a specific scen...
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How to make calls using a Preview Dialer in a Call Center campaign?
To dial calls using a Preview Dialer in a Call Center campaign, you must set the option as "Preview Dialer" in the Dialer section under the Targeting tab. Once the campaign is created and the age...
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Webhooks in CallHub workflows
A webhook is similar to an API that is driven by events rather than requests. Instead of an application making a request to another to receive a response, a webhook allows one program to send data ...
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How to Register my Campaign(use-case) for 10DLC?
A 10DLC registration prevents texts from getting filtered by carriers and boosts deliveries. Here's how to register your use case for 10DLC. TCR campaigns are use-cases defined by the brand for sen...
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Multiple Carriers for Texting - Rented numbers
As there is a need to stay compliant with the carrier regulations, CallHub set up a system to identify violators on the basis of error rates and Opt-out rates for an account. If a user is found vi...