Mahesh Nayak
CallHub Support Team- Total activity 441
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Articles
Recent activity by Mahesh Nayak-
Call and Outreach Completion - Triggers
Call Completed and Outreach Completed are two important triggers used in CallHub Workflows 2.0 Below are scenarios where a call and outreach are termed Completed and Not Completed. Trigger - Call C...
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How to make calls using a Predictive Dialer from the CallHub Mobile App?
Predictive Dialer makes sure that agents/volunteers are fully engaged, and you can reach a large audience. Based on the number of live Agents, pickup rate, percentage of dropped calls, and average ...
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Stop Outreach for Call Center campaigns
We noticed a recurring issue where the system keeps making calls after an outreach ends, especially when Inbound calling is enabled in a Call Center campaign. To fix this, we added the Stop Outreac...
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How does Profanity Filtration work and why is it important?
Profanity filtration, also known as profanity filtering, is the process of automatically detecting and blocking offensive or inappropriate language in text, audio, or video content. The primary goa...
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How to setup Branching Scripts in a Call Center Campaign?
If you are a campaign manager, this article shows how to create branching scripts within a Call Center campaign. Branching scripts help agents follow relevant paths in a call based on how the conta...
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How to add tags to the contacts in the mobile app?
CallHub allows agents to tag people based on a conversation, and it can be synced back to the respective CRM as a part of the integration. You can also export the campaign results based on tags in ...
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What is a Trust Score? Will I be able to see my trust score?
Trust Score (TCR score) is a number provided by TCR's vetting partner. It is a combo of the Brand Registration score and the Brand Vetting score. This helps carriers allot a specific messaging thro...
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Setting Carrier Restrictions for Outgoing messages
Carrier restrictions for outgoing messages are typically controlled by the service provider or carrier itself. As an end user, you may not have direct control over these restrictions. However, we h...
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Contact Entry and Re-entry in a Workflow.
Contact entry and re-entry refer to the process of adding a new contact to a workflow and allowing them to re-enter a workflow at a later time. In the context of marketing automation and CRM system...
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How to schedule callbacks in the mobile app?
Reach your contacts at a time convenient for them to boost engagement. Here's how to schedule a callback from CallHub's mobile app. The callback feature allows your agents to engage with the contac...