Mahesh Nayak
CallHub Support Team- Total activity 441
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Articles
Recent activity by Mahesh Nayak-
How can I call a contact based on their Time Zone?
The "Call people in their timezone" option in a Voice Broadcast Campaign allows you to reach contacts at a specific time in their time zones. For instance, if you have contacts in EST and PST time ...
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Language Based Routing
Currently, running campaigns in multiple languages requires splitting them into separate campaigns (for example, English and Spanish). This causes:Slower predictive dialer queues ⏳Fragmented agent ...
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Best Practices for reducing filtering on Text Messages
In this article, we will explore the nuances of impactful messaging, covering everything from tone and clarity to timing and etiquette. We have put together actionable strategies to help you naviga...
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What are the available use cases for Workflow 2.0?
Workflows let you automate actions like follow-ups, contact updates, and notifications based on campaign triggers. Currently, the below use cases can be achieved with the new Workflows (Workflow 2....
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SMS Reports and Campaign Results
Campaigns run on analytics and reporting. Here's how to generate reports for your text broadcast campaigns on CallHub. (SMS and MMS) While running a Text Broadcasting campaign, you may generate rep...
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How to make calls using an Auto Dialer from the CallHub Mobile App?
An AutoDialer adds additional functionality to the Power Dialer, which allows you to increase the dialing rate per agent. You can choose from three options, i.e., 1:1, 2:1, or 3:1. 1:1 - In this ca...
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How to Register my Brand for 10DLC?
CallHub has automated the process to register your brand for 10DLC. The complete process is now available on your CallHub dashboard! A TCR brand is the business you are creating the campaign for or...
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How to add Agents in CallHub?
In a Call Center Campaign, you would need to add agents or volunteers to do the calling. This article will provide step-by-step instructions on how to add agents to your CallHub account. 1.1 Adding...
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How to set up Language based routing on Call Center campaigns?
Language-Based Routing helps connect your contacts with agents who speak their preferred language. This ensures smoother conversations, better understanding, and improved engagement during your cal...
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Profanity Filtration for Incoming messages on P2P campaigns
Profanity filtration, also known as profanity filtering, is the process of automatically detecting and blocking offensive or inappropriate language in text, audio, or video content. We have implem...