Mahesh Nayak
CallHub Support Team- Total activity 437
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Articles
Recent activity by Mahesh Nayak-
Call Center Campaigns - Call Details
The Call details dashboard on the Analytics section displays the data of all the calls dialed in the campaign along with the various other metrics that include the Funnel chart for the call outcome...
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Importing contact lists from PDI to CallHub
CallHub can be integrated with PDI from the "Integrations" section on the CallHub dashboard. To initiate the integration setup, click on "Connect. " Once you have set up the integration, you may im...
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How can I generate a report of the Smart Insights analysis for my campaign?
The reports for the Smart Insights analysis can be viewed from the AI-powered tab under the statistics in a Call Center campaign. This section will give you a complete understanding of the overall...
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Relational Organizing Campaign as an agent
Relational organizing is a type of grassroots organizing that focuses on building personal relationships to drive social and political change. It is commonly used in political campaigns, advocacy e...
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A sample workflow on CallHub. Explained.
A Workflow is a module that automates a process to some extent. The processes can be anything that requires a series of steps to be automatically executed through the application. The initial steps...
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Call Center and Voice Broadcast Reach - Analytics
Measure your call center and voice broadcast reach on CallHub. Here are all the metrics you can measure to gauge campaign success. In the Call Center and Voice Broadcast Reach section, you can find...
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How will the agents/volunteers know if it is an incoming call?
Study inbound calls separately. Re-queue it in your campaign if you miss a call. Here's how agents will know if a call is an incoming call. All Inbound calls will be labeled as "Incoming Call" whil...
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How to set up a DKIM and Return Path record for my email domain?
To add a DKIM record to your DNS, you must first create that from your email provider. Contact the support team of the email provider you wish to set up DKIM for if you are unsure how to proceed so...
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How to start with Call Center Campaigns in the mobile app?
Getting agents onboarded on CallHub? Here's how to start with a call center campaign on the mobile app. CallHub app redirects you to the Home page after login. You will see the list of assigned cam...
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MMS broadcast
Glam up your texts with images, videos, GIFs, and more! An MMS broadcast is easy to set up on CallHub and offers better engagement. Multimedia Messaging Service (MMS), also called “picture messagin...