Ashish Rathod
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Articles
Recent activity by Ashish Rathod-
Complete Onboarding Coaching Before Taking Live Calls (Agent Guide)
Want to start taking calls on a campaign that requires Onboarding Coaching? This guide walks you through the coaching steps so you can join live calls. It's for agents on a Call Center campaign whe...
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Look up the triggers, conditions, and actions available in Workflow 2.0
Want to know which building blocks you can use in a CallHub Workflow? This reference lists every trigger, condition, and action in Workflow 2.0, what each one does, and how to pick the right combin...
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Reply Mode for P2P Texting Campaigns
Reply Mode allows campaign managers to stop sending new initial messages while still allowing agents to continue replying to existing conversations, giving managers more control without interruptin...
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Set up inbound calls for a Call Center campaign
Want the contacts who call you back to reach a live agent? Enable inbound calls on your Call Center campaign, and callbacks are routed to your agents during Operational Hours and logged like any ot...
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Broadcast mode for Peer-to-Peer Texting Campaigns
Also known as: shared reply pool, reply claiming, claiming conversations, batch replies, broadcast modeClaim Replies lets your agents pick up incoming text replies from a shared pool when they're r...
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Stop outreach to contacts who already responded in a Call Center campaign
Want CallHub to stop dialing someone the moment they complete your survey? Set up a Stop Outreach Workflow so tagged contacts drop out of the retry queue automatically. This guide is for campaign m...
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Understand Texting Message Statuses
Learn what each message status in your texting campaigns means, so you can read your results and act on delivery problems. This is for anyone reviewing a Text Broadcast or a Peer-to-Peer campaign. ...
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Call Center Campaign Overview Statistics - Explained
Want to know how your Call Center campaign is performing? The campaign Overview page shows you every key number in one place: how many contacts you've reached, how calls ended, what texts went out,...
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View and Export Reports for a Peer-to-Peer Texting Campaign
Want to measure how your P2P texting campaign performed? This article shows you how to view campaign results, filter them, pull message-level Text reports, and export everything as a CSV.Before you...
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Set up Branching Scripts in a Call Center campaign
Want your agents to see only the script sections that match what a contact says? This guide shows campaign managers how to build a branching script in a Call Center campaign, preview it, and unders...