Cancellation/Account deletion

Ready to close your account? Here is how to prepare, request the cancellation, and get your remaining credits refunded. This guide is for account owners.

You can cancel your CallHub account at any time, whether your campaigns are done or CallHub wasn't the fit you were looking for. Cancellation is handled by the support team over email, and any remaining credits are refunded to your card on request. Preparing your account first (a few minutes of cleanup) makes sure nothing keeps billing you and nothing you need gets lost.

Before you start

• You need access to the account's registered email to make the request.
• Complete the cleanup steps below first, so no charges or data surprises follow the cancellation.
• The refund appears on your card statement in 5 to 10 business days.

⚠ Account deletion is permanent. Once the account is deleted, all data in it, including campaigns, contact lists, and reports, is deleted with it. Export anything you want to keep first.

ⓘ Credits purchased in bulk or as part of a signed contract are not eligible for a refund.

Prepare your account and request cancellation

1. In your billing settings, disable Automated Billing, so no further charges are made.
2. Delete or remove your rented numbers and Blocks (Dynamic Caller ID / Adaptive text), so number rent stops.
3. Export your campaign reports and save them on your own device.
4. Stop all campaigns.
5. Email support@callhub.io from your registered email and request the cancellation. Mention that you'd like your remaining credits refunded to your card.

Notes & limits

ⓘ Cancelling and deactivating are different. If your account is cancelled but not deactivated, you can still log in and access your reports and account details. Data is removed only when the account itself is deactivated.

✓ If you might run campaigns again later, ask for cancellation without deactivation. You keep access to your historical reports at no risk.

FAQs

How long does the refund take? 
The refunded amount appears on your card statement in 5 to 10 business days.

Will I get all my credits back? 
Remaining credits are refunded to your card on request, except credits purchased in bulk or under a signed contract, which are not refundable.

Can I still see my reports after cancelling? 
Yes, as long as the account is only cancelled. Once the account is deleted, all campaigns, contact lists, and reports are permanently removed.

Who do I contact to cancel? 
Email support@callhub.io from your account's registered email.