How to Add or Remove Numbers From Your Do-Not-Contact (DNC) List

If you want to make sure certain numbers don’t get called or texted during your campaigns, you can add them to your Do-Not-Contact (DNC) list. You can also remove numbers from this list if you decide it’s okay to contact them again. This guide walks you step by step through adding and deleting numbers, whether you’re doing it one at a time or in bulk.

1. Where to Find the DNC List

1. Log in to your CallHub account.

2. On the left-hand navigation menu, go to Numbers.

3. Under Numbers, click Do Not Call (DNC).

   • This will open the page where you can manage your DNC numbers.

2. Adding Numbers in Bulk (CSV Upload)

1. On the DNC page, click Import DNC.

2. Upload a CSV file with the numbers you want to add.

   • The CSV must include a column for the phone numbers.

   • Include an Opted-out column:

     • Yes = number will be opted out of calls/texts.

     • No = number will not be opted out.

     • Blank = treated as opted out.

3. Select the country for the numbers.

4. Click Upload to confirm.

3. Adding a Single Number Manually

1. On the DNC page, click Add.

2. Enter the phone number you want to add.

3. Choose whether the number should be opted out for Calls, Texts, or Both.

4. Click Save.

4. Removing Numbers From the DNC List

1. On the DNC page, use the search box to find the number you want to remove.

2. Select the checkbox next to the number.

3. From the top bar, click Actions → Delete Selected.

4. Confirm the deletion when prompted.

5. Bulk Deletion Requests
If you want to remove a all numbers from the DNC all at once, you’ll need help from our support team.

• Contact us at support@callhub.io with your request.

• We’ll process the deletion on your behalf.

Managing your DNC list helps keep your campaigns compliant and ensures you only contact people who want to hear from you. You can easily add numbers manually, upload them in bulk, or delete them when needed.

If you’re unsure about CSV formatting or have a long list of numbers to update, please contact support@callhub.io and we’ll assist you.