Mahesh Nayak
CallHub Support Team- Total activity 437
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Articles
Recent activity by Mahesh Nayak-
Integrating Raiser's Edge NXT with CallHub
CallHub offers simple integration with Blackbaud’s Raiser's Edge NXT, enabling nonprofits to seamlessly connect their texting campaigns with donor management and fundraising activities.To connect R...
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How to set up a Text to Donate Campaign on CallHub?
In this article, we will understand how to set up a Text to donate campaign using a rented number and a keyword. To start with, you need to navigate to Campaigns > New campaign > Text to Donate Cam...
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How to set up contact to agent mapping on CallHub?
Contact-to-agent mapping on CallHub can be done manually or using the Import contacts functionality, which uses a CSV file. Note: When mapping contacts to agents using a CSV file, you need to inclu...
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RCS v/s SMS, and MMS: A Brief Comparison of Messaging Technologies
RCS (Rich Communication Services) offers significant advantages over traditional SMS (Short Message Service) and MMS (Multimedia Messaging Service), providing a modern messaging experience with ric...
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Analyzing Call Center Campaign Performance with Metabase on CallHub
Metabase analytics is now available for Call Center campaigns, providing a dedicated dashboard that displays essential metrics to help you assess and optimize your campaigns. The Call Center dashbo...
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How can I use PDI surveys with CallHub campaigns?
CallHub currently supports one-way integration with PDI, and we aim to bring the full-fledged version soon. As you have seen in the setup article, all you need is your PDI username and API key to c...
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How to use Smart Insights in a Call Center campaign?
The Smart Insights for Call Center campaigns can be enabled from the AI-powered step during the campaign creation flow. Here, you can see two options: Call Sentiments and Contact Categorization. Yo...
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How to set up a Relational Organizing Campaign?
Relational organizing is the most effective way for campaigns and organizations to grow their reach and engage people authentically. A relational organizing campaign can be set up in three simple s...
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How to setup a Workflow on CallHub?
A workflow is a combination of a trigger, conditions, and actions that are performed through automation. To achieve the desired outcome, it is always required to visualize the necessary elements th...
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How to setup a greeting and hold music for incoming calls on Call Center campaign?
A good greeting message will keep your inbound callers on the line and prevent churn. Here's how to set it up on your call center campaigns. While setting up Inbound calls in a Call Center campaign...