Mahesh Nayak
CallHub Support Team- Total activity 302
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Articles
Recent activity by Mahesh Nayak-
Check stats and export results for Inbound calls
Want to know how your inbound calls are doing on a Call Center campaign? This article shows you where to find inbound call stats and how to filter and export the results.Why check inbound statsWhen...
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Webhooks in CallHub workflows
A webhook is similar to an API that is driven by events rather than requests. Instead of an application making a request to another to receive a response, a webhook allows one program to send data ...
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Download payment receipts
Need a receipt for a payment you made to CallHub? Here's how to find and download it.Whether it's for expense tracking, reimbursement, or your own records, having a PDF copy of a payment on hand sa...
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Multi-Select Questions in a Call Center Campaign
The multi-select question allows respondents to select multiple answer options from a set of options. This type of question is commonly used to gather information on preferences, opinions, or behav...
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How to access my Whitelabel dashboard and create users?
Reselling CallHub under your own brand? Here's how to log in to your Whitelabel dashboard, approve the users who sign up, and see what they're using.Why use thisWhitelabel lets you offer your own b...
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Inbox for Call Center Campaigns
"Inbox" for Call Center campaigns allows agents to engage in continuous conversations with contacts they have reached out to via "Manual Texts" from Call Center campaigns. This allows them to addr...
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Setup a rate plan and assign it to Whitelabel users
Reselling CallHub under your own brand? Here's how to set the price your Whitelabel users pay for calls and texts, and assign it to their accounts.Why use thisA rate plan is how you set your margin...
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Questions names for Scripts in a Call Center campaign
To facilitate the easy downloading of campaign reports, we have introduced an option to rename questions, including MCQs and other types, with custom identifiable names. This feature allows users t...
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How will agents use Branching Scripts during a call?
Simplify the agent's call flow handling process. See how the agents can use Branching Scripts while making calls in a Call Center Campaign. Branching Scripts provides segments of information based ...
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Branching Scripts on the CallHub Mobile App
CallHub offers dynamic scripts to make your calling agents' job easy. No more endless scrolling to the right section. Let CallHub handle it. Branching scripts are call center scripts that “branch o...