Mahesh Nayak
CallHub Support Team- Total activity 441
- Last activity
- Member since
- Following 0 users
- Followed by 1 user
- Votes 1
- Subscriptions 203
Articles
Recent activity by Mahesh Nayak-
Call Center and Voice Broadcast Reach - Analytics
Measure your call center and voice broadcast reach on CallHub. Here are all the metrics you can measure to gauge campaign success. In the Call Center and Voice Broadcast Reach section, you can find...
-
How will the agents/volunteers know if it is an incoming call?
Study inbound calls separately. Re-queue it in your campaign if you miss a call. Here's how agents will know if a call is an incoming call. All Inbound calls will be labeled as "Incoming Call" whil...
-
How to set up a DKIM and Return Path record for my email domain?
To add a DKIM record to your DNS, you must first create that from your email provider. Contact the support team of the email provider you wish to set up DKIM for if you are unsure how to proceed so...
-
How to start with Call Center Campaigns in the mobile app?
Getting agents onboarded on CallHub? Here's how to start with a call center campaign on the mobile app. CallHub app redirects you to the Home page after login. You will see the list of assigned cam...
-
MMS broadcast
Glam up your texts with images, videos, GIFs, and more! An MMS broadcast is easy to set up on CallHub and offers better engagement. Multimedia Messaging Service (MMS), also called “picture messagin...
-
Peer to Peer texting campaign as an agent
Peer-to-Peer (P2P) texting campaigns allow agents to engage directly with contacts in real time, sending personalized messages and responding to replies. Using the CallHub agent console, agents can...
-
How to Reset the Password of my CallHub Account?
Forgot your CallHub password? Here's a step-by-step guide to resetting the password of your CallHub account using your registered email. This will apply to both the admin and the agent console. In ...
-
Collaborator View for CallHub accounts
In this article, we will briefly discuss how the account looks like if you are the collaborator of an admin account. Profile area: With this collaborator account type, you do not have access to a...
-
Calling in Peer to Peer Texting Campaigns
When you're texting a contact through a Peer-to-Peer (P2P) campaign, sometimes the conversation gets to a point where a quick call would move things forward faster. Maybe the contact has questions ...
-
Data Sync from CallHub Campaigns to Raiser’s Edge NXT
This article explains what data is sent from CallHub to Raiser’s Edge for different campaign types. The system records all the sync back activity as Actions in Raiser’s Edge.Data Sync back format f...