Types of Mobile App Notifications and How to Enable Them

The CallHub Mobile App provides helpful notifications for agents working on Call Center and Peer-to-Peer (P2P) Texting campaigns. These notifications ensure that agents stay updated about their assignments, campaign schedules, and incoming replies. As a campaign manager, you can enable or disable notifications during campaign creation or by editing an existing campaign.

How to Enable Notifications

• Notifications can be managed in the campaign creation flow under the Agents section.
• Simply use the slider toggle to enable or disable mobile app notifications.
• You can also edit the campaign later to update notification preferences.

Peer to Peer(P2P) Texting Notifications - 

In a P2P Texting campaign, as a campaign manager, you can set up notifications, as shown in the screenshot below. 

When enabled, P2P campaign notifications work as follows:

• New campaign assigned
  Agents receive a one-time notification when they are assigned to a new texting campaign.
  👉 Agents can tap the notification to open the campaign and start messaging (if within operational hours).

• Campaign operational hours start.
  Agents receive a daily reminder when the campaign’s operational hours begin.

• Contact replies
  Agents are notified instantly when a contact replies.
  👉 Tapping the notification takes the agent directly to the chat screen to respond.

📱 Example: P2P notification preview

Call Center Campaign Notifications - 

In a Call Center campaign, as a campaign manager, you can set up notifications, as shown in the screenshot below. 

• New campaign assigned
  Agents receive a one-time notification when assigned to a calling campaign.
  👉 They can tap the notification to open the campaign and start calling (if within operational hours).

• Campaign operational hours start
  Agents receive a daily notification when the calling campaign’s operational hours begin.

📱 Example: Call Center notification preview