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General

General User Queries

  • How To Activate Account

    You can create a CallHub Account through here. The sign-up process requires you to enter your valid email address, click check to agree with the terms, and then click the Create My Account button to p...

  • How To - Contacts

    Add a single contact with ‘Quick Add’ This section tells you how to add a single contact to the phonebook. Step1: Click on 'CONTACTS in the sidebar. Alternatively, you can browse tohttps://app.callhub...

  • How To Change/Update Credit Card

    Once you add credits using a credit card to your CallHub account, it gets saved in your account for future use. In order to change/update card details, you just need to use your new card and add credi...

  • Why Do I See Not Enough Credit to run a campaign?

    CallHub makes sure that you have enough credits to run your campaigns and you may come across an error message showing Not enough credits to run a campaign. This message could show up for multiple rea...

  • Dynamic Caller ID

    Dynamic Caller ID adds local presence to your campaign, which means, it helps you to show a local number as Caller ID when the calls are dialed to your contacts. This increases the answer rate as peop...

  • How to use privacy settings for Call Center Campaigns?

    Privacy Settings Page helps you hide information about your leads/voters from the call center agents. By default, all fields for a contact such as the phone number, mobile number, name, email address ...

  • Deleting Contacts and phonebook

    In CallHub, you can either delete a phonebook ( including contacts ) or delete a single contact. Below are the steps for deleting a single contact or multiple contacts. Step 1: Click on contacts. Step...

  • How To Upload and Record Audio in CallHub

    CallHub system allows you to upload an audio file or record an audio and use it in your Call Campaigns. Please see steps below on how to upload and record and audio: Uploading an Audio File The system...

  • Why am I getting Country not activated email

    While running a Call Center or Voice Broadcast Campaign, you might run into an error Country not activated this happens when the number/contact you are calling, belongs to a country that is not activa...

  • How to Duplicate a campaign?

    Duplicating a campaign helps you use the same script and the same settings for a different list of contacts. Below are 2 ways how you can duplicate a campaign. 1) You can go to the campaign and click ...