Start a conversation

Call Center Campaigns

Getting trouble with Call center campaigns?

  • How to remove and validate the same number in the account.

    In case you are facing issue making calls from your call center campaign. This could be an issue with the caller ID that you are using in the campaign. Your agents could get the error message Temporar...

  • How to validate a new Number.

    Validated numbers are used as Caller ID in CallCenter and Voice broadcast campaigns. If you want to validate a new number, you can do that in 3 simple steps. Steps: Click the Numbers tab in the left p...

  • How to change/Stop Hold Music

    After joining the campaign, agents hear hold music while CallHub is making calls and waiting for the next call to be picked. Sometimes agents work on campaigns for a very long time and this music coul...

  • Browser based calls do not work in our office. Why?

    If you're not able to get your browser calls up and running, please follow these instructions: Step 1: Run CallHub Browser Check on your Chrome Browser from here: https://app.callhub.io/browser-check/...

  • Can the Agent send call details to using their NationBuilder credentials?

    Yes. When an agent connects with their NationBuilder account, all calls from that agent will be stored as being contacted from that NationBuilder user, instead of the NationBuilder Admin. The agent ca...

  • Where to find recordings?

    After your campaign is completed, you would like to listen to your recordings. But where to find it? If you are wondering the same, then this article is for you. Call recordings will be available in y...

  • New survey created in NationBuilder does not show up in CallHub. Why?

    A NationBuilder survey must be attached to a NationBuilder page to be imported. The page can be unlisted. This is a little quirk of the NationBuilder API. Here is how to import your newly created surv...