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General

  • How to reset password

    This article will help you with step by step instructions to reset the password for your CallHub account. Step 1: Go to the login page: https://app.callhub.io/login/  Step 2: Click on the “Forgot” opt...

  • How to create Sub-Accounts and manage credits

    Sub-accounts are a good way of managing different accounts under one roof. Sub-accounts are independent accounts that are linked with the master account. They run their own campaigns and have a separa...

  • Possible card payment failure

    Having issues with card payments? While recharging your account, sometimes you run into issues with your card payments. You may refer to common errors, their details, and resolution below. The Zipcode...

  • TCPA compliance

    The Telephone consumer protection act (TCPA) limits the use of automated dialing systems, voice and text messages to consumers in the United States, without prior consent.  Any individual or organizat...

  • Open Supporter Data Interface(OSDI)

    CallHub's Generic OSDI Connector: OSDI - Open Supporter Data Interface defines API and data structures to enable true interoperability among products for organizations with progressive values. CallHub...

  • How to send personalized messages through CallHub

    Personalizing your communication helps you to achieve good response rates. CallHub gives you the ability to personalize your messages before sending them to the contacts added in the campaign with the...

  • How do I get OPT-INs from users

    There are quite a few ways by which you can get OPT-INs from your users. Some of them are discussed below. TEXT TO JOIN: You can run an SMS Sign-up campaign and ask your users to send a KEYWORD to a S...

  • What are Celebrity Recordings?

    Celebrity recordings are used when you need to ask someone to record a voice message for you. This is how it works: You generate a PIN in CallHub and provide the phone number and PIN to the person who...

  • What Time Zone is used for the Start and Stop times for campaigns

    In scheduling the campaign the timezone considered for the ‘Daily Start Time’ and ‘Daily Stop Time’ depends on the timezone of the account. By default your timezone is set to the timezone of your loca...

  • Where can i find the details of the calls made in my campaign?

    For Voice campaign: The details of all the ‘Transfered calls’ can be found in the ‘Overview’ tab of the campaign. Complete details of all the calls can be found at https://app.callhub.io/voipcall_repo...