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General

  • Which SMS campaign is best for me?

    In case your use case is such that you have to send long text messages that go in multiple segments, here are a few things that you should consider: SMS:  SMS stands for Short Message Service. SMS all...

  • How to reset password

    This article will help you with step by step instructions to reset the password for your CallHub account. Step 1: Go to the login page: https://app.callhub.io/login/  Step 2: Click on the “Forgot” opt...

  • Possible card payment failure

    While recharging your account, sometimes you run into issues with your card payments. You may refer to common issues, their details, and the resolution below. Card is away from the place of issue Bank...

  • TCPA compliance

    The Telephone consumer protection act (TCPA) limits the use of automated dialing systems, voice and text messages to consumers in the United States, without prior consent.  Any individual or organizat...

  • Open Supporter Data Interface(OSDI)

    CallHub's Generic OSDI Connector: OSDI - Open Supporter Data Interface defines API and data structures to enable true interoperability among products for organizations with progressive values. CallHub...

  • How to personalize conversations through CallHub

    Personalizing your communication helps you to achieve good response rates. CallHub gives you the ability to personalize your call center scripts or messages before sending them to the contacts added i...

  • How do I get OPT-INs from users

    There are quite a few ways by which you can get OPT-INs from your users. Some of them are discussed below. TEXT TO JOIN: You can run an SMS Sign-up campaign and ask your users to send a KEYWORD to a S...

  • How do Keywords work?

    A keyword is a TEXT or a Phrase that your contacts can text to the shortcode number. They will be added to your list which allows you to interact with them. Sending a Keyword will be an OPT-IN or subs...

  • How to create Sub-Accounts and manage credits

    Sub-accounts are a good way of managing different accounts under one roof. Sub-accounts are independent accounts that are linked with the master account. They run their own campaigns and have a separa...

  • What are Celebrity Recordings?

    Celebrity recordings are used when you need to ask someone to record a voice message for you. This is how it works: You generate a PIN in CallHub and provide the phone number and PIN to the person who...