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Call Center Campaigns

All about Call Center Campaigns

  • How to create a Call Center campaign.

    About call center campaign. CallHub's Call Center allows you to call your contacts with the help of your Agents. Add surveys to your campaign and make sure details of every call is recorded and saved....

  • How to Schedule a Callback in CallCenter Campaign.

    Imagine a situation where an agent calls the contact and the contact is busy with other commitments but is also interested in hearing about your campaign. The callback feature allows your agents to en...

  • Make CallCenter Calls with Softphones

    CallCenter agents can make calls with below options: Phone Browser Softphone In this section, we will take you through the steps of enabling Agents to make calls with Softphone Client.  Campaign Manag...

  • Call Center Campaign overview

    Campaign overview for Call Center campaigns shows call details and cost of the campaign. Details for Campaign Statistics:- Completed - Completed counts include contacts that have completed all retry a...

  • Configure Call Center Dial-in campaign

    The Dial-in functionality allows Call center agents to call into CallHub to join a campaign. In this post, we will go through the configuration steps to create a Dial-in call center campaign. Step 1: ...

  • "Could not connect to campaign" Error

    In the Call Center Campaign, agents may run into an error Not Allowed Error  and  Could not connect to the campaign, please refresh and try again as shown in below image, after joining the campaign. T...

  • How to make calls in a campaign as an agent?

    Agents will be assigned to campaigns by the campaign manager. The agents can log in to the account from https://app.callhub.io/login/ using their agent username and password. Once you have logged in, ...

  • Connection preferences for agents

    CallHub offers 4 ways in which your agents could join the campaign and start making calls. Based on the agent's convenience you can select the required option. Phone: On clicking Join campaign button ...

  • Recovering From Dropped Calls

    What are dropped calls? Dropped calls happen when two (2) or more contacts answer the call at the same time. Only one (1) call will be connected to the Agent and the other call will be dropped. This a...

  • Call Center Reports

    Call Center campaign allows you to have one-on-one conversations with your contacts with the help of your agents/volunteers. Once your campaign is finished you would like to look at the results. You c...