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Call Center Campaigns

All about Call Center Campaigns

  • How to create a Call Center campaign.

    About call center campaign. CallHub's Call Center allows you to call your contacts with the help of your Agents. Add surveys to your campaign and make sure details of every call is recorded and saved....

  • How to Schedule a Callback in CallCenter Campaign.

    Imagine a situation where an agent calls the contact and the contact is busy with other commitments but is also interested in hearing about your campaign. The callback feature allows your agents to en...

  • Call Center Campaign overview

    Campaign overview for Call Center campaigns shows call details and cost of the campaign. Details for Campaign Statistics:- Completed - Completed counts include contacts that have completed all retry a...

  • Make CallCenter Calls with Softphones

    CallCenter agents can make calls with below options: Phone Browser Softphone In this section, we will take you through the steps of enabling Agents to make calls with Softphone Client.  Campaign Manag...

  • Configure Call Center Dial-in campaign

    Dial-in functionality allows call center agents to call into CallHub to join a campaign. In this post, we go through the configuration steps to create a Dial-in call center campaign. Step1: Rent a voi...

  • Recovering From Dropped Calls

    What are dropped calls? Dropped calls happen when two (2) or more contacts answer the call at the same time. Only one (1) call will be connected to the Agent and the other call will be dropped. This a...

  • Register Agents for your CallCenter campaign

    CallCenter customers need to add agents so that the agents can go ahead and make calls. This How-to will focus on adding agents. Step 1: Login to CallHub as Campaign Manager Step 2: Once logged in, cl...

  • Enable Browser Calls for CallCenter

    CallCenter customers can make calls with below options: Phone Dial-In Browser In this section, we will talk about the Browser option. Below steps will help you start using Browser Calls. Both, the Cam...

  • Create a patch-through call campaign.

    Patch-through call campaigns are call center campaigns where agents can patch-through contacts to a third number. After the call is done, the agent can patch the same contact through to another number...

  • Dialers in CallHub

    In CallHub we have 4 Dialers Predictive Dialer Power Dialer AutoDialer Preview Dialer Predictive Dialer Predictive Dialer makes sure that your Agents/Volunteers are fully engaged, and you can reach a ...