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Call Center Campaigns

All about Call Center Campaigns

  • Register Agents for your CallCenter campaign

    CallCenter customers need to add agents so that the agents can go ahead and make calls. This How-to will focus on adding agents. Step 1: Login to CallHub as Campaign Manager Step 2: Once logged in, cl...

  • Call Center Campaign overview

    Campaign overview for Call Center campaigns shows call details and cost of the campaign. Details for Campaign Statistics:- Completed - Completed counts include contacts that have completed all retry a...

  • Make CallCenter Calls with SIP Client

    CallCenter agents can make calls with below options: Phone Browser SIP Client In this section, we will take you through the steps of enabling Agents to make calls with SIP Client. To know more about S...

  • Configure Call Center Dial-in campaign

    Dial-in functionality allows call center agents to call into CallHub to join a campaign. In this post, we go through the configuration steps to create a Dial-in call center campaign. Step1: Rent a voi...

  • How to make calls for a campaign as an Agent.

    Agent accounts are used in CallHub for making calls for a call center campaign. To create agents, go to 'Agents' in the sidebar of your manager account. After the agents are created, assign them to th...

  • Recovering From Dropped Calls

    What are dropped calls? Dropped calls happen when two (2) or more contacts answer the call at the same time. Only one (1) call will be connected to the Agent and the other call will be dropped. This a...

  • Enable Browser Calls for CallCenter

    CallCenter customers can make calls with below options: Phone Dial-In Browser In this section, we will talk about the Browser option. Below steps will help you start using Browser Calls. Both, the Cam...

  • Create a patch-through call campaign.

    Patch-through call campaigns are call center campaigns where agents can patch-through contacts to a third number. After the call is done, the agent can patch the same contact through to another number...

  • How to add Patch-Through numbers for a call center campaign.

    What is a Patch-Through number? A Patch-Through number is a phone number that you can transfer a call to or patch-through to during a call center campaign. How do I use them? A manager can select a li...

  • How to add Custom Disposition in CallHub?

    Custom Disposition are the new disposition in addition to the existing CallHub disposition defined by user in CallHub which can be used in CallCenter campaigns. You can add Custom Disposition here. Ad...