Vinay Sharma
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Articles
Recent activity by Vinay Sharma-
Best Practices for Reducing the messaging opt-out(s)
Your contacts who receive text messages from your organization can opt out to maintain their privacy, or they are not willing to participate. They can do this by replying with a few keywords, which...
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Best Practices for Reducing the message error rate
Carriers are strict about error rates to reduce malicious activity. Are you suffering? Know these best practices to reduce the message error rate. The error rate is the ratio of failed messages ove...
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Messaging Insights: Managing message error rates for SMS campaigns
The CallHub application sends messages to the telecom carrier and gets message status as a returned response. Here are some vital insights. The message error rate is the actual ratio of failed mess...
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Calling Insights: Unanswered call rate and Average call duration for Call Center campaigns
Follow best practices while calling to ensure you comply with the telecom regulations. Get complete insight into your calling from the Analytics dashboard. CallHub offers a calling platform and is ...
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I have a live Text Broadcast/Text to Join campaign that is using a shared shortcode. What should I do?
You can continue to run the campaigns using a Shared Shortcode. However, we highly recommend you send future SMS Broadcasts from a 10DLC-enabled number. For Text to Join campaigns, If you wish to m...
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Will I get a refund if I cancel my shared shortcode application or delete an existing keyword?
Yes, CallHub will initiate a full refund on canceling a pending application. However, we will refund the prorated amount for the days remaining in your monthly subscription to your account on delet...