Enable Browser Calls for CallCenter

Get agents to make calls from anywhere, right from their browser, at a lesser cost. Browser calls are cheaper than Phone and Dial-In connections.

Call Center campaign users can make calls with the below options:

• Phone
• Dial-In
• Browser

In this section, we will talk about the Browser option. The below steps will help you start using Browser Calls. Both the Campaign Manager and Agent roles are included.

Campaign Manager:

• On the Agent Screen, you'd see multiple options for Connection Preference with which Agent can join the campaign.
• See the below screenshot for reference; Agent' agent' has been enabled for Browser Call.

• Once you have set the Browser Connection Preference, Agent should log out and log in to the UI to start making calls from the browser.

Agent:

• Make sure Google Chrome Browser Version 46 and above is installed on your computer to use Browser-based calls.
• After login into CallHub, browse to Settings. Under My Settings -> SIP Endpoint Details, Agent should see a unique username/password pre-configured for making Browser-based calls.
• While changing the connection preference, make sure you have logged out and logged in to the website again to start using the new option.

Error Reporting:

Not able to make browser calls? These are the details we need from you:

• Agent Username
• Google Chrome Browser Version
• SIP Credentials that are shown up on UI
• Any error message is shown on the agent console