Enable Browser Calls for CallCenter

Call Center campaign users can make calls with below options:

• Phone
• Dial-In
• Browser

In this section, we will talk about the Browser option. Below steps will help you start using Browser Calls. Both, the Campaign Manager and Agent roles have been called out.

 

Campaign Manager

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• On the Agent Screen you'd see multiple options for Connection Preference with which Agent can join the campaign.
• See the below screenshot for reference, Agent 'agent' has been enabled for Browser Call.

 

• Once the Browser Connection Preference is set, Agent should logout and then log in to the UI to start making calls from the browser.

Agent

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• Make sure Google Chrome Browser Version 46 and above is installed on your computer to use Browser-based calls.
• After login to CallHub, browse to Settings. Under My Settings -> SIP Endpoint Details, Agent should see a unique username/password pre-configured for making Browser-based calls.
• While changing the connection preference, make sure you have logged out and logged in to the website again to start using the new option.

Error Reporting

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Not able to make browser calls? These are the details we need from you:

• Agent username
• Google Chrome Browser Version
• SIP Credentials that are shown up on UI
• Any error message is shown on the agent console

For any questions/clarifications, contact us at [email protected]