The Dial-in functionality allows Call center agents to call into CallHub to join a campaign. In this post, we will go through the configuration steps to create a Dial-in call center campaign.
Step 1: Rent a Dial-In number from the Number section under Dial-in numbers for Call Center campaigns.
Step 2: Change the connection preference of the agent to Dial-In from the Agents section.
Step 3: While creating a Call center campaign, you need to enable the switch for "Allow agents to Dial-in to this campaign" and select the number you have rented as in Step 1. If you have not rented a number, you may choose "Rent a number" and a Dial-in number will be rented once the campaign is set up.
Step 4: Once agents log in to the agent console, they'll see the dial-in number and a unique campaign code assigned to the agent. Agents need to call this number, enter the campaign code to join the campaign and start making calls.
You're now ready to start using the Dial-in functionality. Did we miss anything? Let us know in comments :)