Configure Call Center Dial-in campaign

The Dial-in functionality allows Call center agents to call into CallHub to join a campaign. In this post, we will go through the configuration steps to create a Dial-in call center campaign.

Step 1: Rent a Dial-In number from the Number section under Dial-in numbers for Call Center campaigns.

Step 2: Change the connection preference of the agent to Dial-In from the Agents section.

Step 3: While creating a Call center campaign, you need to enable the switch for "Allow agents to Dial-in to this campaign" and select the number you have rented as in Step 1. If you have not rented a number, you may choose "Rent a number" and a Dial-in number will be rented once the campaign is set up.

Step 4: Once agents log in to the agent console, they'll see the dial-in number and a unique campaign code assigned to the agent. Agents need to call this number, enter the campaign code to join the campaign and start making calls.