Using a Dynamic CallerID block gives the ability to match the region (state/capital/largest city) of the person called. People recognize the CallerID and are more inclined to pick up. This helps the users increase the pickup rate of the calls for their campaign.
Note: This feature is only available in the USA, Canada, Australia, and the UK for now. If you feel Dynamic Caller ID is going to be very useful to you, please send us an email at firstname.lastname@example.org with your request.
Using Dynamic Caller ID in Voice broadcast and Call center campaigns
On the 'Settings' tab, you will find the option to configure your campaign with Dynamic Caller ID. Assuming this is the first time you are creating a Dynamic Caller ID, select 'Automatically Rent a block' and proceed to set up the campaign.
Enabling Dynamic Caller ID for Call Center campaign
Enabling Dynamic Caller ID for Voice broadcast campaign
Once you have set up the campaign, you should be able to see the Dynamic Caller ID block in the "Settings" of your campaign.
Algorithm for Renting Numbers
When you start the campaign, CallHub will analyze all the contacts from your Contact list and rent a unique number from every state.
Renting of Numbers works on the below algorithm:
- Check if the number is available for the state capital, then rent it. Else,
- Check if the number is available for the largest city in the state then rent it. Else,
- Check if the number is available for any city in the state then rent it.
The rented Dynamic Caller ID block will be available in your CallHub account under Numbers>Dynamic Caller ID.
When you click on the name of the Dynamic Caller ID you can find the list of numbers that were rented for the block.
Running the Campaign using Caller IDs
Once the Caller IDs are rented, for every call made for the campaign, Dynamic Caller IDs are used as Caller IDs to make calls. As the number from which call is received is known to the people, you get to see high pick-up rates and also an increase in the transfer rates.
Note: If we're not able to rent a number for a specific state, we use the general 'Caller ID' field as the Caller ID to make calls
Setting up a Transfer Number for Incoming Calls
What if your contacts missed your call? In such cases, they can call you back on the Dynamic Caller ID. You can set a Transfer Number for your block so that every incoming call to the Dynamic Caller IDs is forwarded to the transfer number.
Reusing Dynamic Caller ID Block
Once you have created a Dynamic Caller ID block, you can reuse it for the other campaigns. While creating the campaign, just say 'Use an Existing Block' and you can reuse the block for your new campaigns. This applies both to Voice broadcast and Call Center campaigns.
Please sign in to leave a comment.