Once you have set up a Peer to Peer texting campaign, the next step is sending messages to your contacts, i.e., having real-time conversations with them and recording data based on responses. All this needs to be done from the agent console. Since the conversation is one-to-one, it is often termed SMS banking or Text Banking.
You need to log in to the agent console, click on JOIN to join the campaign, and then choose the "Start Texting" option. When the agent joins the campaign, they are presented with the 25 contacts assigned from the contact pool under the "Pending" tab. Once the initial message is sent to all 25 contacts another 10 contacts are assigned automatically. Agents can take as many contacts from the pool in batches of 10.
As and when you send the initial messages, the conversation will appear in the "Chats" tab.
Once you have sent messages to all the contacts in the list, you may navigate to "Chats" and Respond to the contacts who have replied to your messages.
The agent can mark the conversation as Completed once they have completed sending messages.
You may choose the OPT-out option in case of any contact who doesn't want to receive messages. By clicking on Opt-out, you may choose whether or not to send an acknowledgment that the contact will be added to the DNC list and will not be called or messaged again through your campaigns.
That's all folks!! You are all set to start sending messages as an agent. If you have any questions, drop us an email at [email protected]