MMS is also known as "picture messaging," and offers a couple of advantages over standard SMS. These enhancements are the support for images and longer character lengths in the messages themselves.
Picture messaging is becoming more and more popular with the campaign managers as the amount of overall engagement that end users have with multimedia messaging has proven to be higher.
Before you start sending MMS, ensure that you have uploaded the media/ file that you wish to send. If not, follow the below steps:
- Click the "Media" button from the left panel at the dashboard.
Click the "Upload" button. Now you can select a file to upload or could use drag and drop to upload the file. Make sure that the file size is correct. Read here for details on supported files and filetypes.
- Once added the file will be available in the list:
Option to send MMS is currently only available in Peer to Peer campaigns. While creating the campaign, you can add media by clicking the "Choose Media" button.
Agents will be able to see the preview while sending the message.
Once the campaign is completed:
- The manager can export campaign reports which will include the conversation between agent and contact along with the URL to the media used in MMS.
- The manager can run the SMS report. The report will display details on all SMS and MMS sent from the account. The manager could also preview the media by clicking the MMS icon.