Yes, we have the answering machine detection (AMD) feature in our Call Center campaigns. Know the pros and cons of this feature here.
Click here for detailed steps on how to set up AMD for your campaign.
Pros and Cons of AMD:
The agent is not connected to any calls that are received by the answering machine. This saves time and the agent can spend time on actual calls. i.e, the system detects the answering machine and leaves a voicemail automatically saving the agents time on waiting for beep to hit the "Drop Voicemail" button.
After the call is answered, the system takes 3-5 seconds to detect if the call is answered by a human or an answering machine. This might create a situation of silence for a couple of seconds for the contacts who answer the call.
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