What is a default agent and how to log in as a default agent?

CallHub provides you with a default agent account which you may use to login into agents console with just 1 click. This allows managers to check what their agents will see while working on the campaign and they can also test the campaigns before their agents start calling/texting on the campaign.

How to login as a default agent:

1. Click on the "Agents" tab in the left panel to see the list of all agents. Under actions, you need to click the "Switch to agent" button to login as an agent.

2. In a Call Center campaign, you can click on the "Agent" tab and click the "Login as agent" button.

Note: The campaign needs to be in START to use this button.

3. Similarly, in the Peer to Peer Texting campaign, you can click on the "Agents" tab and click on the "Login as agent" button.

Note: The campaign needs to be in START to use this button.

How to navigate back to the Admin account:

From the settings menu, you need to select the option "Switch to admin" to move back to the admin account.