Within the US and Canada, you cannot use your phone number as a Caller ID for sending messages in SMS campaigns. You'll have to rent a number from us.
Outside the US and Canada, you can use any validated phone number as the caller ID. When you use a validated number as a caller ID, all replies will come back to that number.
You will need to rent a number only when you want replies to come back into your account. When replies come back into your account, the software can do additional things like,
- Measure campaign effectiveness by automatic classification of messages
- Send automatic responses based on keywords in the replies
- Handle opt-out responses by removing the contact from future SMS campaigns
The CallHub support team is always on their toes to help! If it is still off base to your search, please submit your ask at our Create a Ticket page. Happy calling with CallHub Mobile App Android | iOS
Don't have a CallHub account yet? Get a free one now along with $3 credits to test out.
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