How to use Edit Contact Feature in your campaigns?

Allow agents/volunteers to change the contact details by changing your account's privacy settings on the go.

Edit Contact Feature helps the agent to update the contact details while on the call. 

Edit contact has to be enabled for the agents to make the changes to the contact. As a campaign manager, you can enable the edit contact feature from Settings by clicking on privacy.

Once the fields are enabled, the agent can use the Edit button while in the conversation to edit the contacts. Please refer to the screenshot below for the same.

Clicking on the Save Button will update the contact details.