Why is my campaign not working? Things to check.

Below are few things you might consider checking if your campaign is not working although you have set it correctly.

SMS campaigns

1. Check if the campaign is in the "Start" state.
2. Check if the phonebook added to the campaign has "mobile numbers." SMS campaigns use the Mobile_number field of contacts to send SMS. Click here for more information on how you need to import a CSV for SMS campaigns.
3. Check that the Start Date and End date of the campaign are valid. i.e., they are not in the past or future.
4. Check that the "Weekdays" selected for the campaign are correct.
5. Check if the Operational hours are set correctly, i.e., the Start time should always be lesser than the Stop time.
6. Check if the timezone of your account is correct.

Calling Campaigns

1. Check if the campaign is in the "Start" state.
2. Check that the Start Date and End date of the campaign are valid. i.e., they are not in the past or future.
3. Check that the "Weekdays" selected for the campaign are correct.
4. Check if the Operational hours are set correctly, i.e., the Start time should always be lesser than the Stop time.
5. Check if the timezone of your account is correct.

If you have followed all these troubleshooting steps and still have no luck, create a support ticket or email us at [email protected].