Why is my campaign not working? Things to check.

You have set up a campaign and it is not sending messages or making calls at the scheduled time? Below are the things you need to check in case of SMS broadcasting, SMS Opt-in, or Voice broadcasting campaigns.

 

SMS campaigns

1. Check if the campaign is in the "Start" state.
2. Check if the phonebook added to the campaign has "mobile numbers". SMS campaigns use the Mobile_number field of contacts to send SMS. Click here for more information on how you need to import a CSV for SMS campaigns.
3. Check that the Start Date and End date of the campaign are valid. i.e, they are not in the past or future.
4. Check that the "Weekdays" selected for the campaign is correct.
5. Check if the Operational hours are set correctly i.e, the Start time should always be lesser than the Stop time.
6. Check if the timezone of your account is correct.

 

Calling Campaigns

1. Check if the campaign is in the "Start" state.
2. Check that the Start Date and End date of the campaign are valid. i.e, they are not in the past or future.
3. Check that the "Weekdays" selected for the campaign is correct.
4. Check if the Operational hours are set correctly i.e, the Start time should always be lesser than the Stop time.
5. Check if the timezone of your account is correct.

If you have followed all these troubleshooting steps and still got no luck, create a support ticket or send us an email to [email protected].