Set up your campaign correctly, and it's still not working. See why? Contact the Support team if these suggestions don't work.
SMS campaigns
- Check if the campaign is in the "Start" state.
- Check if the contact list added to the campaign has "mobile numbers." SMS campaigns use the Mobile_number field of contacts to send SMS. Click here for more information on how you need to import a CSV for SMS campaigns.
- Check that the Start Date and End date of the campaign are valid. i.e., they are not in the past or future.
- Check that the "Weekdays" selected for the campaign are correct.
- Check if the Operational hours are set correctly, i.e., the Start time should always be lesser than the Stop time.
- Check if the timezone of your account is correct.
Calling Campaigns
- Check if the campaign is in the "Start" state.
- Check that the Start Date and End date of the campaign are valid. i.e., they are not in the past or future.
- Check that the "Weekdays" selected for the campaign are correct.
- Check if the Operational hours are set correctly, i.e., the Start time should always be lesser than the Stop time.
- Check if the timezone of your account is correct.
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