Why is my campaign not working? Things to check.

Set up your campaign correctly, and it's still not working. See why? Contact the Support team if these suggestions don't work.

SMS campaigns

1. Check if the campaign is in the "Start" state.
2. Check if the contact list added to the campaign has "mobile numbers." SMS campaigns use the Mobile_number field of contacts to send SMS messages. Click here for more information on how to import a CSV for SMS campaigns.
3. Check that the campaign's Start and End dates are valid, i.e., they are not in the past or future.
4. Check that the "Weekdays" selected for the campaign are correct.
5. Check if the Operational hours are set correctly. The Start time should always be less than the Stop time.
6. Check if the timezone of your account is correct.

Calling Campaigns

1. Check if the campaign is in the "Start" state.
2. Check that the campaign's Start and End dates are valid, i.e., they are not in the past or future.
3. Check that the "Weekdays" selected for the campaign are correct.
4. Check if the Operational hours are set correctly, i.e., the Start time should always be lesser than the Stop time.
5. Check if the timezone of your account is correct.