Understand how Call Center pricing works. Call Center calls are charged in 2 legs, A-leg and B-leg, with Browser calling costing the least.
Our call center costs are only as per usage. We do not charge for agent seats. Each call made by an agent to a contact is treated as two calls, one from CallHub to the agent and the other from CallHub to the contact.
There are three modes by which an agent can join a campaign. The prices vary depending on the mode. Here's the pricing for calls dialed to the US and Canada.
- Browser: $0.069 per 60-sec call duration
- Dial-in: $0.072 per 60-sec call duration
- Phone: $0.092 per 60-sec call duration
Your total pricing would be the cost of the agent calling (A-leg) plus the cost of CallHub calling the contact (B-leg).