Understand how Call Center pricing works. Call Center calls are charged in 2 legs, A-leg and B-leg, with Browser calling costing the least.
Our call center costs are only as per usage. We do not charge for agent seats. Each call made by an agent to contact is treated as two calls, one from CallHub to the agent and the other from CallHub to the contact.
There are three modes by which an agent can join a campaign. The prices vary depending on the mode. For the agent leg of the call, this is the pricing split by mode of calling:
- Browser: USD 0.007 per 30 sec call duration
- Dial-in: The inbound call price on the pricing page will apply.
- Phone: CallHub calls the agents. The outbound call price on the pricing page will apply.
Your total pricing would be the cost of the agent calling (A-leg) plus the cost of CallHub calling the contact (B-leg).