In the Call Center Campaign, agents may run into an error "Not Allowed Error" and "Could not connect to the campaign, please refresh and try again" as shown in below image, after joining the campaign.
This occurs if the browser does not have permission to use the microphone. This could be resolved using the following steps:
You need to search for microphone settings of your Chrome browser. You may also reach the settings directly from this link : chrome://settings/content/microphone?search=microphone
Here, you need to make sure that CallHub is allowed to use the microphone.
Please refer to the following image:
You can also enable microphone from the browser by referring to this article: https://productforums.google.com/forum/#!topic/chrome/MWtFAKDSAVM
Once enabled, you just need to re-login and the browser will display a prompt on joining the campaign where you need to allow the microphone.
That's all, you are ready to make the calls now. In case you face any issue, send us an email to [email protected].