Are your agents not comfortable being limited to browser-based calling or dial-ins? Boost their productivity by letting them choose how they make calls for your campaign. There are 3 connection preferences available for the agents i.e. Phone, Browser, and Dial-In.
To allow your agents to change their connection preference, you need to enable "Allow agents to change connection preference" under call center settings (Settings > Call Center).
Steps to change connection preference from agent console.
Step 1: Login to Agent console
You need to login at Agent console from this link using agent username and password.
Step 2: Navigate to settings
Step 3: Select the option from "Connection Preference" from the drop-down.
Once selected, save your settings and refresh the agent console for changes to take effect.
Note: Agents can also select their connection preference while activating their account
Please feel free to post your feedback on this article below.