How to change connection preference as an agent?

Are your agents not comfortable being limited to browser-based calling or dial-ins? Boost their productivity by letting them choose how they make calls for your campaign. There are 3 connection preferences available for the agents i.e. Phone, Browser, and Dial-In.

To allow your agents to change their connection preference,  you need to enable "Allow agents to change connection preference"  under call center settings (Settings > Call Center).

 

Steps to change connection preference from agent console.

Step 1:  Login to Agent console

You need to login at Agent console from this link using agent username and password.

 

Step 2: Navigate to settings

 

 

Step 3:  Select the option from "Connection Preference" from the drop-down.

 

Once selected, save your settings and refresh the agent console for changes to take effect. 

 

Note: Agents can also select their connection preference while activating their account

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