While using CallHub's Auto Dialer/Predictive Dialer only answered calls are connected to the agents (volunteers), answered calls meaning any call answered either by a human or a machine. However, agents can save time by playing a pre-recorded message whenever they encounter an answering machine, they can simply drop this pre-recorded message with a click of a button and move to the next call. Here are the steps on how to enable this functionality.
Step1: Before creating a Call Center Campaign. Navigate to Media.
Step 2: You can either upload an audio or record audio from here. You can learn more about the same here.
Step 3: Select the "Play answering machine audio" option.
While creating a Call Center Campaign, under the "Targeting" tab, please select the option "Play answering machine audio". This option is available under Autodialer and Predictive dialer.
Step 4: Turn on the Answering machine audio.
Step 5: Choose the Audio file that you are looking to drop for voicemails.
Now you are all set to drop automated voicemails with a click of a button when connected with an answering machine.