CallHub considers active online agents as Live Agents for a running texting/calling campaign(s). The default limit for Live agents is 20, which is more than enough for a medium type of campaign as 20 agents could come online for making calls through the Call Center campaign or sending messages through the texting campaign.
You will increase the number of active agents for the running campaigns without any extra cost. You may add as many agents as you want to add to your CallHub account.
How does it work?
You have two running campaigns in your account Call Center and Peer-To-Peer, with 50 agents assigned to each of these campaigns. However, only 20 agents could go online at any given moment, for example, login into the agent console to make calls or send messages.
It will not limit the number of agents assigned to the campaign or the number of agents you can add to your account. It only affects the number of agents logged into the agent portal to execute the campaign.
What if you need more live agents for your account?
If the limit of live agents is exhausted, your agents might see the message "All seats are filled," which means that the Live agents limit is reached. This is because the number of Live agent seats for your account is already consumed.
If you wish to increase the agent limit for your account, please send us a request at [email protected], and we can make the changes for you.