Handle incoming calls by transferring them to a different number while using a rented number as a Caller ID for your calling campaigns.
The CallHub system requires a physical number to attend to incoming calls from a contact that has missed a call you made to them during the campaign. Hence, the system redirects all incoming calls from the contact to the first validated number of your account.
If you are using a Follow-Up Texting number or a Dynamic Caller ID as a Caller ID of your campaign to make calls, you need to enable "Inbound Calling" on your campaign. This way, all the incoming calls to the campaign will be redirected to the agents associated with the campaign. Know more about Inbound Calling here.
If you do not wish to use Follow-Up texting or a Dynamic Caller ID on your campaign as a Caller ID, you may rent a single number for your campaign. By doing this, the system will redirect all the incoming calls to the agents associated with the campaign.
If you do not wish to use Inbound Calling while using Follow-up Texting or a Dynamic Caller ID as a Caller ID for making calls, you may set up a "Transfer number" by clicking on the "Settings" icon under the Actions section under "Numbers."