An AutoDialer adds additional functionality to the Power Dialer, which allows you to increase the dialing rate per agent. You can choose from three options, i.e., 1:1, 2:1, or 3:1.
1:1 - In this case, as soon the agent finishes the call, CallHub will start dialing the next contact automatically for that agent. One call is dialed for every iteration.
2:1 - In this case, CallHub will call two contacts automatically as soon as the agent finishes the call. CallHub will connect the agent with the call that is answered first. If both the calls are responded to simultaneously, one call will be connected with the agent, and for the other, you can choose to hang up or play an answering machine message.
3:1 - In this case, CallHub will call three contacts automatically once the agent finishes the call. CallHub will connect the agent to the call that is answered first, and for the other two calls, you can choose to hang up or play answering machine audio.
This Dialer best suits you if you are stressed over time and want to reach maximum callers as it will skip over busy and unanswered calls.
With the 1:1 Auto Dialer, the steps to make calls from the Mobile App are similar to the Power Dialer. You may click on "Start Calling" to start calling your contacts, and the system will dial the calls one-by-one.
While on call, you may gather all the details about your survey from the contact and enter them in the respective fields. You may tap on the "View Script" option to view the script and enter the survey details, the call dispositions, and the Notes for the call.
You may click on the "Other" button to Leave the Campaign after the call is ended.
If you wish to continue making calls in the Campaign, you may save the details of the call and click on "Save and Next" to move to the next call.
For a 2:1 and 3:1 Auto Dialer, you will be able to view the name of the contacts and the status of the dial on the Mobile App. The CallHub system will connect the agent with the call that is answered first. For the other call(s), you can hang up or play an answering machine message. Below is what the dialing looks like for a 2:1 Auto Dialer.
You may tap on the "View Script" option to view the script and enter the survey details, the call dispositions, and the Notes for the call.
Similarly, three calls will be dialed on a 3:1 Auto Dialer. Below is what the dialing looks like for a 3:1 Auto Dialer.
Redial: The agent can redial the contact if they were disconnected due to an Internet issue or technical glitch.
Report Call: The agents can report the call to the Support team if there were connectivity or audio issues on the call.
Save and Next: Once the call details are saved and the call is ended, the agent can tap on this button to move to the next call.
Leave: Once you have saved the call details and wish to take a break from the campaign, you may click on Leave to leave the campaign. The system will ask for a confirmation before you leave the campaign if you have not saved the call details.