The callback feature allows your agents to engage with the contacts at their preferred time by scheduling a callback. As a result, it improves the campaign's overall reach and encourages quality conversations.
Scheduling a Callback
To schedule a callback for a contact, you need to navigate to the Call dispositions in the script section and choose the "Callback" disposition.
Here, the system will prompt you to choose the date and the time of the callback. You may choose the date, the before, and the after time to confirm a 15-min slot for the Callback.
Once you have selected all the details, you need to enter the Notes for the call to save the call details and schedule the callback.
Note: Kindly ensure the time and date of the callback you are scheduling is within the Operational hours and the end date of the campaign.