You may check the status of your Dedicated shortcode application from the "Numbers" tab on your CallHub dashboard. Below are what each status means.
- APPROVAL PENDING WITH CALLHUB - We have received your application and reviewing it before we send it to the carriers for approval.
- APPROVAL PENDING WITH CARRIER - The carriers have received our application and working on setting up the shortcode.
- APPROVED FOR USE - Shortcode is ready and can be used in the campaigns.
- REJECTED, REFUND INITIATED - The use case for which you applied for the shortcode is not valid.
- CANCELLED, AMOUNT REFUNDED - For some reason, the application was canceled and the amount was refunded back to the user.
You will also receive email notifications on the status of your application to your registered email. Create a ticket with Support if you have any queries or concerns.