Disposition-based tagging on CallHub helps campaigns when a CRM has a 1-way sync for call dispositions. Here's how to overcome this issue.
Disposition-based tagging is best suited when the CRM you have integrated your account with, does not sync back with Call Dispositions from CallHub. In this case, you can sync back tags to identify the contacts based on the outcome of the call. This article will show you how you can set up a Call Center campaign using tags for Call Dispositions.
How to configure Disposition based tagging
- On the dashboard, click on create a Call Center Campaign.
- On the script page, select the "Call Dispositions" option to enable dispositions for the campaign.
- Once you add disposition, you can add corresponding tags to every disposition. Eg: If you want a call that is dispositioned as ANSWER on CallHub to be synced back to your CRM, you may choose a relevant tag. (Screenshot below)
Go ahead and finish your campaign
Now, when the agent marks a call disposition as 'ANSWER' for a contact, the corresponding tag will be applied to the contact on the CRM you have integrated your CallHub account.