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Possible card payment failure

Having issues with card payments?

While recharging your account, sometimes you run into issues with your card payments. You may refer to common errors, their details, and the resolution below.


The Zipcode you supplied failed validation.

  1. Bank reported that ZIP on file is different from what is supplied. 
  2. If you have recently moved, ZIP might not have been updated with the bank.

How to resolve: Call your bank and update ZIP on file to resolve the issue


Your card has insufficient funds.

  1. Funds in your account are not sufficient to cover the cost of purchase.
  2. If the bank could not properly assess the risk of currency conversion, then the bank declines the charge

How to resolve: If a cardholder sees this error message, they should contact their bank.


Your card does not support this type of purchase.

  1. Some cards require to add PIN in order to complete the purchase which is not available. You need to use another card to complete the purchase.
  2. Some cards are not allowed to make international purchases. You need to contact your bank to resolve the issue.
  3. Some special cards can only be used for certain business categories, like travel or healthcare.

How to resolve: Use some other card if you see this error.

If you still face any issue or have any further query, please contact support at support@callhub.io

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  1. Tarun Gulati

  2. Posted
  3. Updated

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