Voice Broadcasting Campaign is used to call a list of contacts and play a message when the call is answered. This campaign also supports Press 1 feature where you can press a digit for the transfer options.
Step 1: Create a Voice Broadcasting Campaign
From your dashboard, click on “Create” button under Voice Broadcast Campaign to create the campaign (please refer to the screenshot below). If you want to have a guide in creating the campaign, you can click on “Take the Tour”.
Step 2: Setup your Live Answer
Live Answer refers to the message played when the call is answered. It should contain your main message along with any key press options you like to offer, like transfer or do not call. There are two (2) options you can choose for Live Answer:
Play Audio - refers to the recorded/uploaded audio in which you want to play when the call is answered. If you still don’t have an audio, you can record or upload an audio here.
Text To Speech - refers to entering your message in a text box as a text and the system will convert it to speech when played to the answered call.
If you want to record or upload audio and use it to play when the call is answered, you can click choose “Play Audio” and select your audio in the dropdown list. If you don’t have audio yet, you can record or upload the audio here.
If you want to enter a text and be converted to speech, you can click choose “Text to Speech” and enter your message. This message will be converted to Speech and be played on when the call is answered.
Step 3: Adding Transfer
Transfer contains the message that will play when the transfer digit is pressed. It should contain a confirmation of the key press. For example: “Thank you. Your call will be transferred right now, please hold.”.
3.1 Click on “Add Transfer” button to enable the Transfer.
3.2 Set your Transfer Message. You can either use audio by clicking select the “Play Audio” or use a text by clicking select the “Text to Speech”.
3.3 Set transfer digit by selecting a digit from the dropdown under “Transfer Digit”.
3.4 Set transfer options. There are four (4) transfer options you can choose:
Transfer to Phone - this is used to transfer the call to the number specified. You can add Multiple Numbers and must separated by the comma.
Record Message - this is where your contacts can leave a message after your transfer message is played.
Record Message and Create Transcript - this is where your contacts leave a message and the system will transcript the message. You can set the transcript to be sent directly to your email by specifying your email address under “Email”. Please note that there is $0.69/min extra charge for transcription.
Hang up Immediately - this is used to hang up the call after the Transfer Message is played.
If you want to your contacts to press 1 to transfer to phone, just select the digit “1” under “Transfer Digit”, click choose “Transfer to Phone” and enter the phone number/s where you want the call to be transferred.
If you want your contacts to press 2 to record a message, just select the digit “2” under “Transfer Digit”, click choose “Record Message”, then your contacts can leave a message to record after the beep.
Step 4: Enable Answering Machine
Voice Broadcast Campaign supports Answering Machine Detection. If the Answering Machine is enabled, the system will automatically drop a voicemail.
To enable Answering Machine, just click on “Enable Answering Machine Detection” button under “Answering Machine” in “Sounds” tab. You will then have an option to set audio to play for voicemail or to hang up immediately.
If you want to automatically drop voicemails to calls answered by a machine, just click “Enable Answering Machine Detection” button under “Answering Machine”. Click choose “Play Audio” and select the audio you want to be played for voicemail.
If you want the call to hang up immediately when the call is answered by a machine, just click select “Hang up Immediately”.
Step 5: Enable Do Not Call
Do Not Call contains the message that will play when the DNC digit is pressed. It should contain a confirmation of the key press. For example: “Thank you. Your number will be removed from our list”
All contacts who pressed digit for Do Not Call will automatically be added on Do Not Call list and the system will not send SMS and calls to that contact in all future campaigns.
To enable the Do Not Call, just click on the “Enable Do Not Call” button under “Do Not Call” in “Sounds” tab.
If you want your contacts to press “8” to be listed in Do Not Call list, just click “Enable Do Not Call” button, click choose either “Play Audio” and select the audio in the drop-down or the “Text to Speech” and enter a message to be played after contacts pressed the digit. Then select the digit “8” under “DNC Digit”.
Step 6: Assign Phonebook
You can assign the phonebook containing all your contacts. Adding multiple phonebooks is also supported. Please note that the phonebook assigned cannot be changed once the campaign setup is finished.
Step 7: Set Caller ID
Caller ID refers to the number that will show up to your recipient when the call is made. Only Validated Numbers can be used as a Caller ID for Call Campaigns. You can add and validate a number by clicking “Add” beside the Caller ID dropdown.
Step 8: Change Voice Broadcast Name
You can change the name for your Voice Broadcast Campaign.
Step 9: Setup Dialer Settings
There are four (4) types of settings to set under Dialer Settings. You can see the following details below:
Frequency - this refers to the number of calls per minute. default, the frequency is set to 60 but you can increase it to 120 as the maximum frequency obtainable on the account.
Max Call Duration - this refers to the maximum duration in seconds for each call. As default, this is set to 1800 seconds but you can increase this to 7200 as the limit.
Max Retries - this refers to the number of retries per contact for unanswered calls. As default, the Max Retries is set to “0” but you can increase it up to 10 as the limit.
Time Between Retries - this refers to the time delay in seconds before retrying the contact.
Step 10: Set Campaign Schedule
Campaign Scheduling is used to schedule when the campaign will start to send out calls and when it should stop. This schedule is applied to all contacts in the campaign. You need to set the schedule for the following:
Start - this refers to when the campaign should start sending out calls. The date format is “YYYY-mm-DD HH:mm:SS”.
Finish - this refers to when the campaign will end or expire. The date format is “YYYY-mm-DD HH:mm:SS”.
Week Days - this refers to which day/days the system will send out the calls, for example: Monday-Friday only. Just click check the days that your calls should be sent out.
Use Timezone of the Contact - as default, the system follows your time zone set in the “Account Settings”. If this setting is checked or enabled, the campaign schedule you set will follow your contact’s time zone. However, this is only available for contacts with complete US address.
Daily Start Time - this refers to when the system will start sending out calls in a day. For example: you only want to start sending out the calls at 9AM daily. You can set the time here as “09:00:00”.
Daily End Time - this refers to when the system will stop sending out calls in a day. For example: you only want to send out calls until 5 PM daily. You can set the time here as “17:00:00”.
If you want to set your campaign to Start on August 10, 2018 at 9 AM, End the campaign on August 30, 2018 at 5 PM and send calls only on Weekdays (Monday-Friday). You can also set the time when to start and stop the calls in a day. So if you want to start the call to start at 9 AM daily and stops the call at 5 PM daily, you can set the campaign schedule as (please refer to the screenshot below):
Step 11: Finish
Click on “Finish” button and congratulations, you are ready to start your campaign.