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How to add Interaction types in Campaign from Luminate Online

Interaction logs help you see how your constituents engage and interact with your organization, and how effectively you can communicate with them using CallHub campaigns.

To add an Interaction type available in your Blackbaud Luminate Online instance to Callhub, you need to follow below steps: 


Step:1 Login to your Luminate Online Instance.
Step 2: Navigate to Setup > Interactions Management



Step 3: Copy the ID and name of the interaction.



Step 4: While creating a campaign look for "Luminate Online Integration" section and click "Add new Interaction type"



Step 5: Add the interaction type name and ID in the dialog box.



Once added, this interaction will be available under the dropdown.


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  1. Tarun Gulati

  2. Posted
  3. Updated

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